This page provides a detailed look at how our team handles all deliveries at Errandbee. We want to be completely clear about our process and what you can expect from our service.
At Errandbee, we are proud to say that our Errand Runners are not third-party contractors; they are dedicated members of our team. We hire and train each of our professionals to handle your items with care and precision. Our goal is to make sure your package, document, or groceries get from one place to another in a smooth and safe way. When you choose Errandbee, you are choosing a trusted member of our team to manage your task.
We operate across all of the UAE. Our team of Errand Runners is located throughout the country to provide quick and reliable service wherever you are. For very remote locations, delivery times may vary slightly. We will always let you know of any changes to the expected service time before you confirm your order.
We specialize in same-day delivery. Our service is designed to be fast and efficient for your urgent needs. Once you submit an order, our system gets to work right away to find the best Errand Runner for your task. We will provide you with an estimated time of arrival (ETA). This time depends on a few things: the time of day you place your order, the distance of the trip, and the size or number of items.
The cost of your delivery is always shown to you upfront. The final price you see includes all fees, so there are no surprises. Delivery fees are calculated based on the distance of the trip, the size and weight of your item, and the type of errand you need done. This way, you know exactly what you are paying for before you confirm your order.
We give you full control over your delivery’s progress. Through our app or website, you can track your Errand Runner in real time on a map. You can also communicate with them directly using our chat feature to get live updates. This lets you stay connected to your delivery every step of the way.
Our team takes the safety of your items seriously. We are fully responsible for making sure your items get to their destination safely. If an issue comes up, like a lost or damaged item, please contact us right away. We will work with you to solve the problem quickly and fairly. You can help us by making sure you package your items securely before you hand them over to our Errand Runner. This helps prevent any damage during the trip.
For a smooth delivery, you must give us the correct pickup and delivery details. This includes the full address and any notes about how to access the location. The person receiving the delivery should be available at the agreed-upon location. If a delivery requires a specific access code or a person’s ID, please provide that information to your Errand Runner through the app’s chat.
If you have any questions about this delivery policy or need help with an order, please contact our support team. You can reach us by email at info@errandbee.ae or through WhatsApp at +971508211455.
