Last updated: October 20, 2026
We are a Dubai-based errand and urgent delivery service. This policy explains which details we collect, why we need them, who gets to see them, and what control you keep. A clear point is that we don’t sell or rent out your data. By using our website or booking a service, you accept the practices described below.
ErrandBee runs errands and deliveries across Dubai and the wider UAE, including urgent delivery, cheque collection, shopping, vehicle passing, pet vet visits, and corporate tasks. This policy applies if you visit our website, message us, or book any of these services. It doesn’t cover third-party websites we may link to, which have their own policies.
Some details come from you directly, and some are collected automatically while you use our website. Here is what that covers.
Contact and billing details. Your full name, phone number, email address, and delivery and billing addresses, usually shared when you request a quote or book.
Task details. Shopping lists, receipts, delivery notes, recipient information, and any documents or items we’re asked to collect or drop off.
Location. Pickup and drop-off points and, if you allow it, your device’s live location. This helps us find the closest available runner and lets you follow your delivery from start to finish.
Payment information. Whatever our payment providers need in order to process your payment.
Messages. Anything you send through WhatsApp, email, phone or website forms, so we can reply and keep a record of what was agreed.
Device and usage data. Your browser type, IP address, the pages you visit and how you interact with the site. We use it to improve the website and keep it secure.
Please share only what the errand actually needs. If you give us someone else’s details, like a recipient’s phone number, make sure you’re allowed to pass them on.
The main reason we hold your data is simple: to carry out your errand. That means confirming your booking, sending a runner, processing payment, and keeping you posted with status updates, receipts and replies from our support team.
Beyond that, we use data in a few other ways. We look at service trends and delivery routes so we can work faster and train our team better. We use technical data to spot fraud, misuse and unauthorised access. We also use it to meet our legal obligations under UAE law, including responding to lawful requests from authorities. If you’ve agreed, or where the law allows, we may send service updates and offers, and you can opt out whenever you like.
Our legal grounds for all of this are your consent, the need to perform the service you booked, our legal duties, and our legitimate business interests.
We don’t sell or rent personal data. Sharing happens in three situations only.
Your assigned runner. They get what’s needed to do the job, usually your name, the pickup and drop-off points and any task notes. Nothing more.
Service providers. We work with a small group of providers, for example WhatsApp for messaging, payment processors for transactions and hosting companies for the website. They’re bound by confidentiality obligations and may use your data only for the work they do for us.
Legal and safety reasons. If the law, a regulation or a legal process requires it, or if we need to protect the rights, safety or property of ErrandBee, our runners or our customers, we may disclose data.
We never pass your data to third parties for their own marketing. Whenever we share data with a provider, we hand over only what that task needs and expect them to treat it securely and lawfully.
Location is what makes same-day errands possible, so it deserves its own section. We use your pickup and drop-off addresses to plan the task. With your permission, we also use your device location to match you with the nearest runner and show delivery progress. You can switch location sharing off in your device settings at any time. Live tracking may be limited if you do.
Some of the platforms we rely on, such as messaging and hosting services, may store or process data outside the UAE. When that happens, we take reasonable steps to keep your data protected and handled in line with this policy and applicable UAE law. If you’d like to know more about where your data is handled, just ask us.
Our website and messages may link to other sites, including WhatsApp and social media pages. We don’t control those services and can’t speak for their privacy practices, so it’s worth reading their policies before you share personal details there.
Like most websites, ours uses basic cookies and similar tools. They keep the site working, show us how visitors use it and help us improve the experience. You can control or delete cookies from your browser settings, though switching some off may change how parts of the site behave.
We protect personal data with administrative, electronic and physical safeguards against unauthorised access, loss, misuse or alteration. Access is limited to team members and runners who need it, and everyone who handles your data is asked to keep it confidential.
You can help too. Keep your contact details current, and send sensitive documents or access details only through our official WhatsApp number or email. No system is completely secure, so we can’t promise absolute protection. If you think your data has been compromised, contact us straight away.
We keep your data only as long as it’s needed to deliver our services, meet legal and accounting duties, settle disputes and enforce our agreements. Task details and receipts, for instance, stay on file while we might still need to resolve a question about an errand. Once data is no longer needed, we securely delete or anonymise it.
Subject to applicable law, you can:
To make a request, message us on WhatsApp at +971 50 821 1455 or email info@errandbee.ae. We may ask you to confirm your identity first, so your data doesn’t reach the wrong person. We’ll respond as quickly as we reasonably can. Occasionally we may need to keep certain information to meet a legal obligation or settle a dispute, and if that applies, we’ll tell you.
Our services aren’t aimed at anyone under 18, and we don’t knowingly collect personal data from minors. If you think a child has given us their details, contact us, and we’ll delete them promptly.
We may update this policy from time to time, for example when our services or the law change. The newest version always lives on this page with its “Last updated” date. For material changes, we’ll let you know in a suitable way, such as a notice on the website or a message. It’s a good idea to check this page now and then.
This policy is governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. We handle personal data in line with applicable UAE data protection law.
Questions, requests, or concerns about your privacy? Reach out to ErrandBee through any of these given channels.
Email: info@errandbee.ae
WhatsApp: +971 50 821 1455
Office: Errandbee Tower, The Bay Gate, Al Khaleej Al Tejari 1 St, Business Bay, Dubai, UAE
