Privacy Policy

1. Introduction and Scope

This Privacy Policy explains how Errandbee collects, uses, and keeps your personal information safe on the Errandbee Platform. It also tells you about your legal rights regarding that information.

By using the Errandbee Platform, you confirm that you have read and understand this Privacy Policy and our Terms of Service. Together, these two documents make up our agreement with you, and they guide how you use the Errandbee Platform. Errandbee will collect, use, and store your information in a way that is consistent with this agreement.

This policy applies to everyone who uses our platform, whether you are a customer looking for help with a task or a professional errand runner providing services. It covers how we handle information you give us directly and information we collect automatically when you use our services. We are dedicated to protecting your privacy and being open about our practices.

2. Important Terms

In this Privacy Policy, when we say:

• “Errandbee,” “we,” “our,” or “us,” we mean the company.
• “User,” “Users,” “you,” or “your,” we mean anyone who uses the Errandbee Platform. We may also use “Customer” for a person who requests a task and “Errand Runner” for a person who does a task.
• “Sites,” we mean our website at www.errandbee.ae.
• “Apps,” we mean our mobile applications for iOS and Android.
• “Errandbee Platform,” we mean our Sites, Apps, and all our related services, information, and communications.
• “Terms of Service,” we mean our agreement that explains the rules for using our services. This Privacy Policy is part of that agreement.
• “Information” or “Personal Information,” we mean data that can reasonably be linked to you.

3. Information We Collect

We collect information to provide our services and to make them better. Here is a look at what we collect.

A. Information You Give to Errandbee

We collect certain personal information from you that can be used to identify you. Examples of the information we collect are:

• Contact Information. This is basic information we need to create your account, including your first and last name, postal address, phone number, and email address. We use this to contact you and manage your account.
• Account Information. When you sign up, we collect your username and password to create a secure account for you.
• Profile Information. We may ask for your profile picture and other details you choose to share. Errand Runners also provide information about their skills and experience.
• Content Information. You may send us personal information in an email or chat message. We use this information to help us answer your questions. We also collect the content of messages you exchange with other users through our chat feature. We do not use or share this chat information for marketing.
• Task Details. As a Customer, you provide details about the task you want done. This includes a description of the task, the time, date, location, photos, and any special instructions. This information is needed for the Errand Runner to do the job.
• Financial Information. To process payments, we collect financial information, which may include your credit card number, bank account details, and billing address. We use a secure third-party payment processor for these details and do not store your full credit card information on our servers.
• Promotional Information. If you choose to take part in our newsletters, surveys, or contests, we use your data to send you communications and manage the promotion. You can always opt out of marketing messages.

B. Information Errandbee Collects Automatically

When you use our services, we automatically collect certain information.

• Service Use Data. This is data about how you use our platform, including features you use, pages you visit, and the time of day you browse. This helps us understand what is most popular and how to improve the platform.
• Device Data. This data is about the device you use to access Errandbee. It includes the type of device or browser, your operating system, and your IP address. This helps us make sure our platform works well on all devices.
• Location Information. Our service is based on location, so we collect location data from your device. For Customers, this helps Errand Runners find you and complete tasks. For Errand Runners, it helps us find tasks close to you. You can turn off location services on your device, but this may affect how well the platform works for you.
• Tracking Technologies. We use various technologies to automatically collect information.
  • Cookies. These are small data files stored on your device that identify your browser. We use persistent cookies to personalize your experience and remember your settings. We use session cookies to make it easier to use our website. You can set your browser to stop accepting cookies, but some parts of our platform may not work if you do.
  • Pixels. We and our partners may also use pixels to track user actions, see if marketing campaigns are successful, and get statistics about website usage.

4. How We Use Your Information

We use your information for business and commercial purposes as described in this policy.

• To Run Our Platform. We use your data to connect you with other users. This allows you to post a task, choose an Errand Runner, get the task done, and pay for it. This is how we fulfill our contracts with our users.
• For Billing and Fraud Prevention. We use your information to process payments and to make sure the platform is safe and secure for everyone. This helps us prevent fraud and follow our legal obligations.
• To Do Checks on Errand Runners. We may do background and identification checks on Errand Runners. We do this for the safety of our users and to prevent unlawful acts.
• To Analyze Usage. We look at how people use the platform to improve it and grow our business. This helps us find bugs, figure out what people like, and add new features.
• To Communicate with You. We contact you with important information about your account, your tasks, or our services. We may also send you marketing messages and offers. You can opt out of marketing messages at any time.
• For Customer Support. We use your information to help you with any problems or questions you have.
• To Help with Disputes. We use your information to help solve complaints and disputes between users. This helps us keep good relationships among everyone on the platform.
• To Enforce Our Terms of Service. We use your data to make sure everyone is following our rules.
• Interest-Based Advertising. We and our partners may use cookies and other technologies to show you ads that are relevant to you. These technologies track your activity over time to help us show you ads that you might find interesting.
• Analytics. We analyze information to provide a good experience for our users. We use this analysis to offer services to users who have shown an interest, or to users we believe would be interested. This helps us grow our business.
• Cell Phone Numbers. We may use your cell phone number to call you or send you text messages to give you updates about tasks. If you want to stop getting messages, you can send “STOP” to the number we messaged you from. You may have to pay standard text and data rates. We may also send you push notifications, which you can turn off on your device.

5. How We Share Information

We only share the information we collect about you as described in this Privacy Policy.

• Third-Party Agents. We share information with companies that process information for us. They help us with services like payment processing, data analysis, marketing, and fraud prevention. We have contracts with these agents that say they can only use your information for our services.
• Partners. If you connect to Errandbee through a partner program, we may share information about how you use our platform with that partner. This helps us provide the connected service. We might also share your information with our partners to get more information about you or to create offers that may be interesting to you.
• Promotions. When you join a contest or other promotion, we share information as described in the official rules. By joining, you agree to the rules, which may allow the sponsor to use your name in advertising.
• Other Users. We help customers and Errand Runners get in touch. We share an Errand Runner’s contact information with a customer, and a customer’s information with an Errand Runner. We do this to help solve a dispute or to help with the task. This sharing is a necessary part of our service.
• Legal Obligations. We may share information if we are required to by law, or if there is a court order, warrant, or subpoena. We may also share personal information if we believe someone is causing harm to users, the public, or Errandbee. We will try to tell you before we share your information with law enforcement, unless the law prevents us from doing so.
• Merger or Acquisition. Errandbee may share information if we are bought by another company or if we merge with another business. We may also share information during negotiations for such a deal.

6. Your Rights and Choices

You have the right to control your personal information.

• Promotional Communications. You can opt out of getting promotional emails by clicking the unsubscribe link in any message. You can stop getting promotional text messages by sending “STOP” to the number we messaged you from.
• Cookies and Pixels. Most browsers accept cookies by default. You can tell your browser to decline or delete cookies by changing its settings. If you use more than one browser, you will have to change the settings for each one.
• Do Not Track. Your browser may allow you to send a “Do Not Track” signal to websites you visit. There is no industry agreement on what to do with these signals. So, we do not act on “Do Not Track” signals unless the law requires us to.

7. Our Information Retention Policy

We keep your personal information for as long as you are a user to meet our contract with you. We may keep it for a longer period if it is in our business interests or to follow our legal obligations. We may also keep data that does not identify you directly. We use this kind of data for research and to help us improve our services. We take proper steps to make sure you cannot be re-identified from this data.

8. Security of Collected Information

We take the security of your information seriously. Your Errandbee account is password-protected. We have and maintain reasonable security measures to protect your information from being lost, stolen, or accessed without permission. We regularly review our security and make sure every employee knows about our security practices. However, sending data over the internet is not completely safe, so we cannot guarantee the security of all your information.

9. Notification of Changes

We review and update our Privacy Policy as needed. This policy may change as Errandbee updates and adds to the Errandbee Platform. We will try to tell you about any major changes by email. We also encourage you to look at this Privacy Policy every so often.

10. Contact Us

If you have any questions about this Privacy Policy or how we or our partners handle your personal information, you can contact us. Our team will respond to all emails from users.

You can contact us at: info@errandbee.ae Or via WhatsApp at: +971508211455

Exhibit A: Cookies Used on the Errandbee Platform

This section explains the different kinds of cookies that we use.

• Authentication Cookies: These cookies tell us when you are logged in. This helps us customize your experience and connect your account information and settings.
• Localization Cookies: These cookies help us give you a local experience by showing you services in your local area.
• Site Features and Services: These cookies provide features that help us provide our products and the platform. For example, they can help you log in by pre-filling fields.
• Analytics and Research: We use these cookies to understand, improve, and research our products and services. For example, we use them to see how you use our site and to find any errors. We and our partners use this information to improve and understand how you use our websites, apps, and services.
• Interest-Based Advertising: We use cookies and pixels to show you ads that are relevant to you. These technologies track ad campaign success and understand your interests from your activity on our sites, apps, and other websites. Your information will be shared with other companies in the digital advertising world to help with the delivery of these ads.
• Social Media and Digital Advertising Cookies: We may use tools that connect with social media platforms. For example, we may allow you to sign up and log in using your Google or Facebook account. These tools collect information and provide it to us under their own privacy policies. You can control the information we get from these platforms by using the privacy settings on your social media accounts.